The High Quality Relationship With Customers - 1322 Words

Introduction Banks are competing intensely in a highly competitive environment to offer quality oriented services according to customers’ expectations. Various important parts of banking sector like operations, service quality, employee satisfaction, customer satisfaction, financing products, efficiency, financial performance are being studied by many researchers to better understand and serve the community at large (Arokiasamy, 2013). The high quality relationship with customers is the main influence of a successful service provider (Panda, 2003) â€Å"which determines customer satisfaction and loyalty† (Jones, 2002 as cited by Lymperopoulos et al., 2006). Organizational outcome such as performance superiority is primarily influenced by the service quality (Poretla Thanassoulis, 2005), â€Å"increasing sales profit† (Levesque Mc. Dougal, 1996; Kish, 2000; Duncan Elliot, 2002) and â€Å"market share† (Fisher, 2001), progressing customer relations, improving corporate image and promote customer loyalty (Newman, 2001; Caruana, 2002;). â€Å"Furthermore, service quality and customer satisfaction were found to be related to customer loyalty through repurchase intentions† (Levesque Mc. Dougall, 1996; Newman, 2001; Caruana, 2002). Banks must convey quality service to ensure success and survival in today’s competitive banking. It is logical that a satisfied customer will become at th e end†¦ a repeat purchaser and a loyal buyer for many causes. This relationship between satisfaction and buyerShow MoreRelatedCase Study Analysis of Panda Bear Toys, Caribou Toys and Grizzly Bear Toys1726 Words   |  7 Pagesand Sheppeck amp; Militello (2000),describing the relationship between corporate value disciplines and corporate strategies. Value discipline is a framework to describe organizations’ marketplace strategies, and company with different value discipline has its own business goals and culture. With reference to the information provided, the value discipline of Panda Bear, Caribou and Grizzly Bear were identified. They are Product Leadership, Customer Intimacy and Operational Excellence respectively.Read MoreMarketing Strategies Of Aldi And Waitrose1277 Words   |  6 PagesThe three core values of Aldi are simplicity, consistency and responsibility Aldi’s Marketing Mix Aldi’s mix focuses on providing high quality products that are cheaper alternatives to famous brands. Aldi’s marketing mix therefore focuses on: †¢ Product – high quality ‘Like Brands’. †¢ Price – Aldi offers lower prices than its competitors without compromising on quality. †¢ Place – Aldi outlets are expanding globally. †¢ Promotions – Aldi uses a combination of above-the-line and below-the-line promotionsRead MoreCase Study – Cunard Line, Ltd.1181 Words   |  5 Pagesoverall brand while facing the effects of a recession. Analysis Overview Cunard Line Ltd. is a cruise line that represents luxury and class providing four to five star cruise ship options. Their overall target market is mature adults with mid to very high income-levels. A lot of the marketing efforts put forth by Cunard were going towards tactical efforts and the promotion of individual ships as opposed to the promotion of the entire brand. Although most of the ads portrayed the same look and had anRead MoreRelationship Between Customer Satisfaction And Consumer Loyalty1520 Words   |  7 Pagesthe relationship between customer satisfaction and consumer loyalty and apply its relationship into all the market industries including products and services, particularly in financial institutions. Preliminary sample data (N=80) will be collected from faculties and students at Johnson and Wales University of all ethnicities, national and international students. The hypothesis of the study is developed as H1: There is a significant positive relationship between cu stomer loyalty and customer satisfactionRead MoreThe Hair Bow Box Mission861 Words   |  4 Pagesthat provides high quality boutique hair accessories for girl’s ages 3 months to 18 years old. The hair accessories are an enhancement to the girl’s natural beauty. The Hair Bow Box mission is that, We believe that youthfulness should be celebrated and maintained as long as possible. We embrace the youthfulness through our inspired youthful and colorful designed hair accessories. We celebrate youthfulness by designing accessories for babies, children, and teens through our quality materials, andRead MoreCase Study Analysis of Panda Bear Toys, Caribou Toys and Grizzly Bear Toys1719 Words   |  7 Pagesand Sheppeck amp; Militello (2000),describing the relationship between corporate value disciplines and corporate strategies. Value discipline is a framework to describe organizations’ marketplace strategies, and company with different value discipline has its own business goals and culture. With reference to the information provided, the value discipline of Panda Bear, Caribou and Grizzly Bear were identified. They are Product Leadership, Customer Intimacy and Operational Excellence respectively.Read MoreEssay Providing Quality1695 Words   |  7 PagesProviding Quality Service Vanita Johnson MICHAEL  BRIZEK HTM 150 March 28, 2012 Describe how the industry involves the guest in order to provide quality service. The retail industry involves the guest to provide quality during the planning process. They have to think about the when, what, who and how. When do you to start your delivery system as the guest arrives and while the quest is waiting, during the experience and after the experience. What does the customer expect out of the experienceRead MoreMarketing: Customer Relationship Management1450 Words   |  6 Pagesrepresenting a paradigm shift Discuss (30) Relationship Marketing can be defined as a strategy that is used by business organisation to learn more about customer’s mood and behaviours so as to develop stronger relationship with them. Peter Druker stated that the purpose of the business is to create customers and keep them. To do that a company must do those things that make people or customers want to make business with it. Thus relationship marketing is not a short term tactic but a strategyRead MoreLong Term Customer Loyalty And Relationships775 Words   |  4 PagesLong-Term Customer Loyalty and Relationships Educated and resourceful, today’s consumers are adept in validating assertions and quick to find alternatives if products do not measure up or add value (Kotler Keller, 2016). Consequently, firms must understand and use marketing relationship to develop a brand with products or services that meets customer needs and builds a connection to generate customer loyalty. In this regard, the customer oriented or customer-on-top business model is an effectiveRead MoreService Quality As A Core Competitive Strategy1115 Words   |  5 Pages Service quality has been increasingly recognized as a critical factor in the success of any business and banking sector in this case is not an exception .A bank customer will be loyal if they can produce greater value than their competitor (Dawes and Swailes 1999). In addition, higher profit will be earned by the banks if they can position themselves better than the competitors within a specific market (Davis at al. 1995) Therefore, banks should focus on service quality as a core competitive strategy

Greenhouse Emissions Caused By Transportation - 839 Words

Elliott Nickell Prof. Matthew Schmeer English 121 8/28/13 Greenhouse Emissions Caused by Transportation Global Warming is defined as an increase in the earth’s normal atmospheric temperature due to the greenhouse effect (Dictionary.com). The warming of earth’s atmosphere occurs when â€Å"CO2 absorbs infrared radiation and then re-radiates it back toward the surface of the planet† (Mahlman). Reducing unnecessary travel and shipping will reduce CO2 emissions. The amount of carbon dioxide in our atmosphere has increased dramatically in the last century. Globally, the average temperature, along with the sea level, is rising â€Å"although human-produced airborne sulfate particles can cause cooling that offsets some of the warming† (Mahlman).†¦show more content†¦Fossil fuels such as oil, gas, and coal are finite sources of energy, meaning we will eventually run out. In the 1950’s and 60’s, scientists such as geologist M. King Hubbert proposed that the world would face an â€Å"economically da maging scarcity of fossil fuels, particularly oil† (Rissman). Modern technology has allowed us to explore for, find, and extract more fossil fuels than previously thought existed. There has been an increase of 2.6 times the amount of oil that was extractable because of these new technologies. Now it is not the amount of available oil that is holding us back, it is the effect on the world around us in conscience to using such energy sources. Jeffrey Rissman, a technician and â€Å"energy innovator† from livescience.com, predicts that â€Å"even if no more fossil fuels were to be discovered or deemed extractable, our nations already possess far more reserves and recoverable resources worldwide then we can burn without destroying the climate† (Rissman). One of the new technologies that is making more oil available to us is called fracking. Fracking is â€Å"a water-intensive process where millions of gallons of fluid – typically water, sand, and chemicals, including ones known to cause cancer – are injected underground at high pressure to fracture the rock surrounding an oil or gas well† (Fracking). This process has made it possible to reach some of the natural resources that would have been impossible to extract before. But atShow MoreRelatedThe Impact of Electric Vehicles on Greenhouse Gas Emissions Essay1627 Words   |  7 PagesThe rising levels of atmospheric greenhouse gases (GHG) caused by the increased use of fossil fuels for energy services—notably transportation, heating, and the generation of electricity—is known to be one of the foremost drivers of climate change. The United States is responsible for one-fourth of the world’s total greenhouse gas emissions, representing only 5% of the world population and it becomes the world’s single largest emitter of atmospheric greenhouse gasses (EPA, 2011) . Since 1970, theRead MoreEvaluation Of The Lca Analysis Data931 Words   |  4 Pages contributed by the equivalent amount of CO2 emissions during each of the phases. The life cycle GHG emission factor is used as an index to evaluate the GHG emission characteristics from a global warming point of view. Honda et al [5] report provides an equation that’s generally used to evaluate the amount of greenhouse gas emitted across the entire life cycle to generate 1 KWh of electricity. The equation used is as follows [13]: Where Ef is direct emission caused by the combustion of fossil fuels in theRead MoreTransportation Tokens : Principle Investigator : Michael Axe1357 Words   |  6 PagesTitle: Transportation Tokens Principle Investigator: Michael Axe Background Public transportation, such as trains and buses, in America is a thriving business that helps cuts down on the emission of greenhouse gases into the environment. During the weekdays, 35 million people take public transportation to get to work, travel around the country, or just to easily get around a major city without having to worry about parking. In 2013 alone, Americans took public transportation over 10.7 billion timesRead MoreThe New York City Council1154 Words   |  5 PagesNew York City (â€Å"Legislative Process†). In the last year, many bills were passed by the New York City Council. While browsing through the list of bills passed in the last year, a bill in particular stood out to me – â€Å"Reducing city government emission of greenhouse gases by 40 percent by 2030,† as it is a bill that proposes a way to tackle climate change. The bill was dated to be on the agenda for October 15, 2015, and its co-sponsors are Donovan J. Richards, Costa G. Constant inides, Margaret S. ChinRead MoreGlobal Warming : Global Climate Change1209 Words   |  5 Pageschange is a topic that had been hotly debated across the country for years. Though not many people believe it, scientists have proved the global warming is in fact partly caused by man. The greenhouse effect is gradually increasing the temperature of the earth because humans are constantly burning natural gases and oils, greenhouse gases being trapped in the atmosphere, deforestation, and the lower-level atmosphere is expanding exponentially. These every day routines may not seem as if they are effectingRead MoreTaking a Look at Global Warming794 Words   |  3 Pagesdestructive circumstances the Greenhouse Effect has become a dilemma that is being researched and worked against amongst the world. Global Warming is caused by extreme quantities of greenhouse gases emitted into Earth’s near-surface atmosphere, (Deborah White). Greenhouse gases are produced by both man and occur naturally. These gases consist of carbon dioxide, methane, nitrous oxide, chlorofluorocarbons. These gases are what cause global warming or the greenhouse effect. Carbon dioxide is producedRead MoreCarbon Footprint Essay702 Words   |  3 PagesStates greenhouse gas emissions are a direct result of the production and transportation of food. Transporting these foods and manufactured products requires petroleum-based fuels, and many fertilizers are fossil fuel-based. Eat less beef and dairy based products, raising cows require a lot of resources. Finding an alternative to lamb and beef would dramatically reduce the carbon footprint as factory-farmed animals generate 500 million tons of manures a year, which creates 5.1% of the greenhouse gasesRead MoreThe Effects Of Climate Change On Animal Life133 2 Words   |  6 Pagesvehicles that they drive which releases negative things into the air. When cars are driven then emissions are released into the atmosphere when then changes the climate and then affects the earth. Factories seem to produce CO2 emissions when they are working on their projects that they have like cars and other things because it releases smoke into the air. Climate change is caused by increased amounts of greenhouse gases. Humans are a main cause for the change in the patterns of climate changes for manyRead MoreBison Transport Is The One Of The Top Most Award Winning Transport Essay975 Words   |  4 Pages(Bison Transport) Case Background: - In transportation industry, one of the biggest challenge is how to deal with carbon dioxide emissions and how to reduce the energy. According to the Natural Resources Canada, one third of the greenhouse emission is because of transportation industry. Key Impacts of Greenhouse Gas Emissions: - Carbon dioxide is the primary greenhouse gas emitted through human activities. It is mainly considered because of transportation industry. As we know combustion of dieselRead MoreGlobal Environment Essay1298 Words   |  6 Pagesproviding economic incentives for achieving reductions in the emissions of pollutants. Introduction Global warming is one of the most difficult challenges facing the world today and preventing will necessitate profound changes in the way we produce, distribute and consume energy. Burning fossil fuels such as coal, oil and gas provides about three-quarters of the worlds energy. However, when these same fuels are burned, they emit greenhouse gases (GHGs) that are now recognized as being responsible

Erins Causal Argument Essay Example For Students

Erins Causal Argument Essay Erins Causal Argument Nothing meant more to people who went West in the 1840s and 1850s than mail from home. National Park Service Pony Express Historic Trail Brochure People moved West for many reasons: the prospect of a new beginning, free land, even Gold! Leaving family behind was a hardship that many settlers dealt with. And at this time, the only way to communicate with those left behind was to write letters. Moving was, and still is, a very traumatic process. Picking up and moving everything you own and leaving behind everything familiar – it was a very trying experience. Letters from home brought back a little bit of familiarity†¦a little bit of family†¦a little bit of security. While the wasnt the quickest mode of transporting mail to be developed, it was the first of any speed. In an attempt to create a quick and efficient mode for transporting mail, the U.S government spent more than $30,000 researching and purchasing camels. However, the use of camels did not prove practical because, while camels move quickly on flat dessert ground, the camels were not able to climb and maneuver the rocky terrain of the mountains with any great speed ( Service). At this time, the only way to send a letter was by stagecoach, a method which could take up to 4 weeks. Mail was too slow to be of any use to families and friends. In the case of a death, letters would reach their destination more than a month after the fact. If help was needed in certain situations, up to two months could pass before any correspondence would be returned. The fact was short and simple – sending letters simply took too long. Although not always practical, it was much quicker to go deliver the message in person. The Pony Express was not the first of this type of mail transportation. Actually, the idea of a sort of mailbag relay race originated in China. During Gengis Khans rule in the , mail was transported across much of Russia and China by riders on horses (Moody 181). The Pony Express was developed by William Russell, Alexander Majors, and William Waddell of the Russell, Majors, and Waddell freighting company. The Pony Express trail ran from Saint Joseph, Missouri to Sacramento, California. Along this 1,6000 mile route were 190 relay stations, where riders would stay to rest and wait for their next delivery home.